Frequently Asked Questions

Everything you need to know about SEY's gourmet delivery service.

How do you ensure the freshness of food items during transit?

We use temperature-controlled, insulated packaging and eco-friendly gel packs to ensure your products stay fresh from our kitchen to your doorstep.

What is the standard shipping timeframe?

Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 2-3 business days to maintain optimal product quality.

Do you offer options for specific dietary restrictions?

Yes, SEY provides a variety of gluten-free, vegan, and nut-free options. You can filter our collection by dietary preference on the shop page.

What is your return policy for perishable goods?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Can I track my order once it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.