Returns & Exchanges

At SEY, we take pride in the quality of our gourmet food products and want you to be completely satisfied with every purchase. Due to the perishable nature of our items, we offer a dedicated resolution process for any goods that arrive damaged or do not meet our freshness standards.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your package for any signs of damage or spoilage and ensure all ordered items are present.

• 2.
  Contact Support

  If there is an issue, email our team within 48 hours of delivery with your order number and clear photos of the product and packaging.

• 3.
  Verification Review

  Our quality assurance team will review your claim within 2 business days to determine if a replacement or refund is appropriate based on our safety guidelines.

• 4.
  Resolution Processing

  Once approved, we will immediately initiate a refund to your original payment method or ship out a fresh replacement at no additional cost to you.